Return & Refund Policy

At Brudie, customer satisfaction is our priority. Since all products are made-to-order, we handle returns and refunds carefully to ensure fairness and quality service. Please read the policy below for a smooth experience.

1. Eligibility for Returns & Refunds

Because our products are custom-made upon order, we only accept returns or offer refunds in the following cases:

You received a damaged product
You received the wrong item
The product has a significant printing or quality issue
The item delivered is not what you ordered

We do not accept returns or refunds for:

Wrong size ordered by the customer
Change of mind
Minor color variations due to screen differences
Delays caused by shipping partners

2. Refund Timeline

Once your request is approved,
👉 Refund will be processed within 3 business days.
Refunds are issued to the same payment method used during purchase.

3. How to Request a Return or Refund

To raise a return or refund request, email us at:

📩 team@brudie.in

Please include the following:

Your Order ID
Clear photos or video of the issue
A short description of the problem
Your contact details

Our support team will review your request and respond as soon as possible.

4. Order Cancellation

Orders can only be cancelled within 2 hours of placing the order.
After printing begins, cancellation is not possible because items are made to order.

5. Replacement Policy

If your product is damaged or incorrect, you may choose between:

A free replacement
A full refund

Replacements are shipped at no extra cost.

6. Return Shipping

In most cases, products do not need to be physically returned.
If a return is required, our support team will inform you and guide you through the process.

7. Contact & Support

For all issues related to returns, refunds, replacements, or order concerns, contact us at:

📩 team@brudie.in

Our support team is always ready to help.